My name is Heather Gladden and I am the Product Manager at Dolbey with more than 17 years of industry experience and for the last 15 years I have had the honor to manage the Dolbey Computer-Assisted Coding (CAC) solution which holds the best in KLAS category for the past 5 years. I am based out of the beautiful Cleveland Ohio! I have domain expertise in coding, clinical documentation improvement, product development, training, implementation, data analytics, operations & workflow improvement. So today’s topic is right up my ally. I really enjoy working with clients to apply best practices and how to leverage the CAC technology to improve workflow, collaboration between CDI, coding and quality. I have spoken at many national and local shows and have been a coauthor on practice briefs for computer-assisted coding and other various topics.